SERVICES
Raven offers a large range of services for your computer's every need.
Affordable Remote, In-Store, and In-Home/Onsite ServicesWe offer our customers affordable Remote, In-Store, and In-Home/Onsite support. Our customized services include remote technical support, hardware repairs and more.
If you don't see exactly the type of service you are looking for feel free to contact us and we can customize a service just for you.
If you don't see exactly the type of service you are looking for feel free to contact us and we can customize a service just for you.
Services - New PC
Item: NPC01
A trained certified technician will setup your PC for the first time, create usernames, and remove any unneeded startup software to help improve PC performance.
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.In-Store: $29.99 In-Home: $49.99 Remote: $14.99
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.
Item: NPC02
A trained certified technician will setup your PC for the first time, create usernames, and remove any unneeded startup software to help improve PC performance.
A technician will install a full one year version of Antivirus and configure all settings.
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.In-Store: $49.99 In-Home: $69.99 Remote: $39.99
A technician will install a full one year version of Antivirus and configure all settings.
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.
Item: NPC03
A trained certified technician will setup your PC for the first time, create usernames, and remove any unneeded startup software to help improve PC performance.
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.
After all software and configuration is completed, recovery disks will be created as a copy of the out of box configuration of the PC.In-Store: $49.99 In-Home: $79.99
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.
After all software and configuration is completed, recovery disks will be created as a copy of the out of box configuration of the PC.
Item: NPC04
A trained certified technician will setup your PC for the first time, create usernames, and remove any unneeded startup software to help improve PC performance.
A technician will install a full one year version of Antivirus and configure all setting.
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.
After all software and configuration is completed, recovery disks will be created as a copy of the out of box configuration of the PC.In-Store: $69.99
In-Home: $109.99
A technician will install a full one year version of Antivirus and configure all setting.
For In-Home Setup the technician will also take the PC out of the box and hook up the PC and any associated hardware.
After all software and configuration is completed, recovery disks will be created as a copy of the out of box configuration of the PC.
Item: NPC05
Creation of Recovery disks for a new PC. Recovery disks are used to restore a PC to original factory settings in case of Operating System crash or hard drive failure.In-Store: $19.99 In-Home: $49.99
Services - Data
Item: DAT01
Creation of disks with all current windows installations and configurations to be used in case of operating system or hard drive failure.
Includes restore disk creation software.In-Store: $69.99 In-Home: $99.99
Includes restore disk creation software.
Item: DAT02
Setup of online backup solution including the cost of the 1st year of service with up to 250GB of storage.
Ensures no loss of vital data due to hardware failure, computer theft, or accidental file deletion.In-Store: $69.99 In-Home: $89.99 Remote: $59.99
Ensures no loss of vital data due to hardware failure, computer theft, or accidental file deletion.
Item: DAT03
A trained technician will set up automatic backups to an external hard drive or secondary internal hard drive.
Your backups will be scheduled for how often or little you want your data backed up. You get to choose what folders will and won't be backed up to ensure you have all the folders you do need and none of the ones you don't.
We will also start the first backup for you to ensure your first backup goes smoothly.In-Store: $19.99 In-Home: $49.99
Your backups will be scheduled for how often or little you want your data backed up. You get to choose what folders will and won't be backed up to ensure you have all the folders you do need and none of the ones you don't.
We will also start the first backup for you to ensure your first backup goes smoothly.
Item: DAT04
One of our technicians will backup up to 12GB of your data to DVDs, a new PC, a USB Flash Drive, or external hard drive from an old PC, Hard drive, or Memory Card.
In-Store: $19.99
In-Home: $49.99
Item: DAT05
If you need more than our standard 12GB data backup, we will back up your data to a new PC, or hard drive from an old hard drive or PC.
In-Store: $29.99
In-Home: $69.99
Item: DAT06
For those that have more data due to having tons of irreplaceable photos, videos, or music this option will allow us to backup all your important files and data to a new pc or external hard drive.
In-Store: $59.99
In-Home: $119.99
Item: DAT07
For the small business, audiophile, movie buff, or photographer who can't lose their many years worth of data from a crashed or failed PC.
We will migrate the files from the old PC or media server to a new one, or to new hard drives.In-Store: $0.25/GB
In-Home: $0.75/GB
We will migrate the files from the old PC or media server to a new one, or to new hard drives.
Item: DAT08
Does your hard drive, Flash drive, or memory card say it needs to be formatted to be used?
Lost files or folders due to accidental deletion or hard drive formatting?
Let our trained certified technicians attempt to restore and recover your data to a new hard drive or flash drive.
Our pricing varies based on how much data we are able to recover. If we can't recovery any files we will refund everything except the diagnostic fee.In-Store: $1.99/GB
Let our trained certified technicians attempt to restore and recover your data to a new hard drive or flash drive.
Our pricing varies based on how much data we are able to recover. If we can't recovery any files we will refund everything except the diagnostic fee.
Services - Installation
Item: INS01
One of our certified technicians will install a single basic hardware component into your laptop or desktop system.
Install any needed software for its functionality, as well as do any updates for the hardware as needed to ensure its running smoothly.
This includes memory, hard drives, dvd drives, keyboards, video cards, expansion cards and more.In-Store: $19.99 In-Home: $49.99
Install any needed software for its functionality, as well as do any updates for the hardware as needed to ensure its running smoothly.
This includes memory, hard drives, dvd drives, keyboards, video cards, expansion cards and more.
Item: INS02
Tired of your old operating system not being supported or not having the features you want?
Our trained technicians will upgrade your current operating system to a newer version that you provide.
We will also ensure all your updates for that operating system are completed.In-Store: $29.99
In-Home: $69.99
Remote: $29.99
Our trained technicians will upgrade your current operating system to a newer version that you provide.
We will also ensure all your updates for that operating system are completed.
Item: INS03
Our technicians will install and configure a single software title for you.
This includes doing any updates for the software and testing to make sure the applications are functional.In-Store: $14.99
In-Home: $29.99
Remote: $9.99
This includes doing any updates for the software and testing to make sure the applications are functional.
Item: INS04
Our technicians will use customer provided recovery disks or recover your system back to the way it was when you took it out of the box, and do all your windows updates.
We will also install any antivirus you provide.In-Store: $39.99
In-Home: $99.99
We will also install any antivirus you provide.
Item: INS05
We will install an operating system that you either have a key for or provide for installation.
We will do all the updates for the operating system and ensure all software for any hardware components are installed and configured.
Need us to install more software? We will install up to two software titles you provide.In-Store: $69.99
In-Home: $149.99
We will do all the updates for the operating system and ensure all software for any hardware components are installed and configured.
Need us to install more software? We will install up to two software titles you provide.
Services - Network
Item: NET01
Need help setting up your new wireless router and devices?
We can help. Our trained technicians will setup, configure, and secure your router, then connect up to three devices including a printer, network media device, or blu-ray player.
We provide all documentation for your convenience and records.In-Home: $79.99
We can help. Our trained technicians will setup, configure, and secure your router, then connect up to three devices including a printer, network media device, or blu-ray player.
We provide all documentation for your convenience and records.
Item: NET02
Setup your router but find that its not secure and need to password protect it to keep your neighbors from getting free internet?
We can help. We will configure a password on your router connect and configure one wireless device.
We will provide all documentation for your convenience and records.In-Home: $49.99
We can help. We will configure a password on your router connect and configure one wireless device.
We will provide all documentation for your convenience and records.
Item: NET03
Have a network but need to add a new computer, media device, or blu-ray player to it?
We will configure your device and test it on the network to ensure its working before we leave.
In-Home: $12.99
with minimum $49.99
For in-home visit
We will configure your device and test it on the network to ensure its working before we leave.
with minimum $49.99
For in-home visit
Item: NET04
Have a network but need to add a few new computers, media devices, or blu-ray players to it?
We will configure up to 5 of your devices and test them on the network to ensure they are each working before we leave.In-Home: $49.99
We will configure up to 5 of your devices and test them on the network to ensure they are each working before we leave.
Item: NET05
Just purchased a new network storage device and need it configured and set for storage or backup purposes? We can help.
We will connect your storage device and set it up on one PC.In-Home: $49.99
We will connect your storage device and set it up on one PC.
Item: NET06
Have a number of networkable devices that you just haven't gotten around to putting on your network?
We will setup a wireless router, configure and secure it.
We will also setup up to 10 computers or devices onto your home network.
We will set up a printer for access by all computers on the network, multimedia devices, or networkable blu-ray players.In-Home: $189.99
We will setup a wireless router, configure and secure it.
We will also setup up to 10 computers or devices onto your home network.
We will set up a printer for access by all computers on the network, multimedia devices, or networkable blu-ray players.
Services - Repair
Item: REP01
Check for windows issues and hard drive and memory check
o Windows running slow or crashing? Getting blue screens of death or system not getting to windows?
We can determine the issue and let you know what will need to be done to get it back up and running.
If you choose to have us repair your PC we will roll over the cost of the diagnostic into the cost of the repair services.In-Store: $29.99
In-Home: $59.99
We can determine the issue and let you know what will need to be done to get it back up and running.
If you choose to have us repair your PC we will roll over the cost of the diagnostic into the cost of the repair services.
Item: REP02
Windows running slow or crashing? Getting blue screens of death or system not getting to windows? System no longer booting up at all?
We can determine all the issues and let you know what will need to be done to get it back up and running.
If you choose to have us repair your PC we will roll over the cost of the diagnostic into the cost of the repair services.In-Store: $49.99
In-Home: $129.99
We can determine all the issues and let you know what will need to be done to get it back up and running.
If you choose to have us repair your PC we will roll over the cost of the diagnostic into the cost of the repair services.
Item: REP03
Have popups, or fake antivirus software telling you to buy it to keep your computer protected?
We can remove the infection and make sure to have any windows updates for security patches.In-Store: $59.99
In-Home: $129.99
Remote: $49.99
We can remove the infection and make sure to have any windows updates for security patches.
Item: REP04
Have popups, extremely slow windows response, or fake antivirus software telling you to buy it to remove infections it supposedly found?
We can remove the infection, do a full registry repair, windows updates, remove unneeded software and startup items and overall improve the performance of your PC.In-Store: $79.99
In-Home: $149.99
Remote: $59.99
We can remove the infection, do a full registry repair, windows updates, remove unneeded software and startup items and overall improve the performance of your PC.
Item: REP05
System buggy? Seeing the blue screen of death?
We can diagnose the issues, fix the problems including all virus related issues.
We'll even install a top rated internet security software to get you back up and running.In-Store: $109.99
In-Home: $169.99
Remote: $89.99
We can diagnose the issues, fix the problems including all virus related issues.
We'll even install a top rated internet security software to get you back up and running.
Item: REP06
System buggy? Seeing the blue screen of death?
We can diagnose the issues, fix the problems including all virus related issues.
We'll even install a top rated internet security software to get you back up and running.
We'll also support you for any kind of software issues and troubleshooting for a full year. (Does not include virus removal)In-Store: $169.99
In-Home: $239.99
Remote: $139.99
We can diagnose the issues, fix the problems including all virus related issues.
We'll even install a top rated internet security software to get you back up and running.
We'll also support you for any kind of software issues and troubleshooting for a full year. (Does not include virus removal)
Item: REP07
We'll diagnose your netbook for any other possible issues.
Replace your old netbook screen with a brand new brand name screen (Gloss, or Matte finish options for most models, screen included in price)
This service covers LCD Inverter, PC Check-Up & External Cleaning. Test notebook for full functionality.
This service does not include Apple Products.
SHIPPING SERVICE -In-Store: $149.99 Shipping Service: $59.99
See Comment Below
Replace your old netbook screen with a brand new brand name screen (Gloss, or Matte finish options for most models, screen included in price)
This service covers LCD Inverter, PC Check-Up & External Cleaning. Test notebook for full functionality.
This service does not include Apple Products.
SHIPPING SERVICE -
See Comment Below
Item: REP08
We'll diagnose your notebook for any other possible issues.
Replace your old notebook screen with a brand new brand name screen (Gloss, or Matte finish options for most models, screen included in price)
This service covers LCD Inverter, PC Check-Up & External Cleaning. Test notebook for full functionality.
This service does not include Apple Products.
SHIPPING SERVICE -In-Store: $229.99 Shipping Service: $79.99
See Comment Below
Replace your old notebook screen with a brand new brand name screen (Gloss, or Matte finish options for most models, screen included in price)
This service covers LCD Inverter, PC Check-Up & External Cleaning. Test notebook for full functionality.
This service does not include Apple Products.
SHIPPING SERVICE -
See Comment Below
Item: REP09
Motherboard dead? Need to upgrade your system to support newer technology? We can help.
Provide us the motherboard (or buy one from us) and we'll install it, configure it, clean up the wiring in the case.
We'll even apply top quality thermal compound to your processor and run it through our burn in testing to ensure full functionality.In-Store: $49.99
In-Home: $99.99
Provide us the motherboard (or buy one from us) and we'll install it, configure it, clean up the wiring in the case.
We'll even apply top quality thermal compound to your processor and run it through our burn in testing to ensure full functionality.
Item: REP10
Motherboard dead? USB ports gone bad or your computer no longer charges? We can help.
Provide us the motherboard (or buy one from us) and we'll install it, configure it, and clean up the case.
We'll even apply top quality thermal compound to your processor and run it through our burn in testing to ensure full functionality.
This service does not include Apple Products.
SHIPPING SERVICE -In-Store: $99.99
In-Home: $169.99
Shipping Service: $79.99
See Comment Below
Provide us the motherboard (or buy one from us) and we'll install it, configure it, and clean up the case.
We'll even apply top quality thermal compound to your processor and run it through our burn in testing to ensure full functionality.
This service does not include Apple Products.
SHIPPING SERVICE -
See Comment Below
Item: REP11
System running slow? Getting error popups? Think you may possibly have a virus? We can help.
Check for windows issues and basic fixes. Let us take a look at your system and determine whats causing your computer woes.
We'll even do basic software repairs as part of the service for minor issues.In-Store: $49.99 In-Home: $89.99 Remote: $39.99
Check for windows issues and basic fixes. Let us take a look at your system and determine whats causing your computer woes.
We'll even do basic software repairs as part of the service for minor issues.
Item: REP12
Having minor issues with your system? Planning on reselling it?
We are a Microsoft certified system refurbisher.In-Store: $149.99
We are a Microsoft certified system refurbisher.
- We will clean out any dust and debris from your system.
- Reinstall the operating system or upgrade it to XP Pro (For older XP Home systems or Vista Systems if XP is preferred.)
- Check all hardware components for failure, heavy wear, or defect.
- We will run it through our full system inspection and provide a 90 day warranty with the option of extending it 1-2 years.
- Minor hardware components included. * Major components are extra.
Please speak to a service representative for more details.
Services - Maintenance
Item: MTN01
We will update your Windows with all the latest patches and software updates, install latest drivers for your audio, video, wireless etc.
We will check for firmware updates if needed, and check to make sure you have a current functioning antivirus.In-Store: $19.99 In-Home: $49.99 Remote: $14.99
We will check for firmware updates if needed, and check to make sure you have a current functioning antivirus.
Item: MTN02
We will update your Windows with all the latest patches and software updates, install latest drivers for your audio, video, wireless etc.
We will check for firmware updates if needed, and check to make sure you have a current functioning antivirus.
To help improve system performance we will remove unneeded startup items, browser plugins, toolbars, and widgets.In-Store: $39.99
In-Home: $69.99
Remote: $29.99
We will check for firmware updates if needed, and check to make sure you have a current functioning antivirus.
To help improve system performance we will remove unneeded startup items, browser plugins, toolbars, and widgets.
Item: MTN03
We will update your Windows with all the latest patches and software updates, install latest drivers for your audio, video, wireless etc.
We will check for firmware updates if needed, and check to make sure you have a current functioning antivirus.
To help improve system performance we will remove unneeded startup items, browser plugins, toolbars, and widgets.
After your system is running at peak performance we will install a top rated antivirus, and browser protection.In-Store: $69.99
In-Home: $99.99
Remote: $59.99
We will check for firmware updates if needed, and check to make sure you have a current functioning antivirus.
To help improve system performance we will remove unneeded startup items, browser plugins, toolbars, and widgets.
After your system is running at peak performance we will install a top rated antivirus, and browser protection.
Item: MTN04
Tech Support for when you need it.
Have a question? Need to learn how to use your webcam, scanner, software, or just need one on one training? We can help.Per 30 Minutes
In-Home: $49.99
Remote: $19.99
Have a question? Need to learn how to use your webcam, scanner, software, or just need one on one training? We can help.
Item: MTN05
Have you had to have viruses removed from your computer one too many times this year? Have kids that seem to infect your computer on a regular basis?
We have the solution for you! This subscription covers ALL virus infestations on your computer as many times as you need it for a full year.
The only requirements are that your system is clean and functional when your subscription starts, and you must have a current antivirus installed or we can provide you one for a discounted price.Remote: $89.99
We have the solution for you! This subscription covers ALL virus infestations on your computer as many times as you need it for a full year.
The only requirements are that your system is clean and functional when your subscription starts, and you must have a current antivirus installed or we can provide you one for a discounted price.
Services - Subscriptions
Item: SUB01
Feel you have a pretty good grasp of how to keep your computer healthy but just want a little assurance that everything's ok and that you can get service when you need it?
Our basic maintenance package includes free software diagnostics, a basic antivirus, one system optimization, proactive maintenance that checks for windows issues, software updates, and alerts us of any problems such as virus infection or if your antivirus stops working.
You will also receive a monthly system check report.
As part of your subscription you are also entitled to:90 Days: $17.99
6 Months: $29.99
Yearly: $54.99
2 Years: $99.99
Our basic maintenance package includes free software diagnostics, a basic antivirus, one system optimization, proactive maintenance that checks for windows issues, software updates, and alerts us of any problems such as virus infection or if your antivirus stops working.
You will also receive a monthly system check report.
As part of your subscription you are also entitled to:
- 20% off standard services
- 5% off much of our software selection
- 30% off on-site services
Item: SUB02
Just need that extra protection for the what-ifs of your computer?
Instead of paying for automated software every year that only looks and helps with specific maintenance options look to our managed system subscription.
Its like having the security of trouble prevention and solutions of a large business for your own personal computer. With this service you get remote and drop-off diagnostic services for software and hardware issues, and a full corporate class managed antivirus that is guaranteed working (if it has issues or a virus tries to uninstall it, it will automatically reinstall itself with current updates).
You get a monthly optimization, software updates, and automatic checks for windows and hard drive issues.
You will get a monthly system report on your system.
If you should have any issues outside the scope of the subscription you will also receive:90 Days: $32.99
6 Months: $59.99
Yearly: $99.99
2 Years: $179.99
Instead of paying for automated software every year that only looks and helps with specific maintenance options look to our managed system subscription.
Its like having the security of trouble prevention and solutions of a large business for your own personal computer. With this service you get remote and drop-off diagnostic services for software and hardware issues, and a full corporate class managed antivirus that is guaranteed working (if it has issues or a virus tries to uninstall it, it will automatically reinstall itself with current updates).
You get a monthly optimization, software updates, and automatic checks for windows and hard drive issues.
You will get a monthly system report on your system.
If you should have any issues outside the scope of the subscription you will also receive:
- 20% off our standard services
- 30% off on-site services
- 5% discount on much of our software selection
Item: SUB03
Have you had a lot of issues with your PC? Or just haven't quite got the time for keeping up on maintenance the way you should?
We can help keep your PC running and out of the shop. Its like having the security and trouble prevention solutions of a large business for your own personal computer.
With this service you get remote and drop-off diagnostic services for software and hardware issues, and a full corporate class managed antivirus that is guaranteed working (if it has issues or a virus tries to uninstall it, it will automatically reinstall itself with current updates).
If you have any software issues including viruses we will resolve them for you.
You get a monthly optimization, software updates, and automatic checks for windows and hard drive issues.
You will get a weekly system report on your system.
If you should have any issues outside the scope of the subscription you will also receive:Monthly: $21.99
90 Days: $59.99
6 Months: $115.99
Yearly: $199.99
2 Years: $279.99
We can help keep your PC running and out of the shop. Its like having the security and trouble prevention solutions of a large business for your own personal computer.
With this service you get remote and drop-off diagnostic services for software and hardware issues, and a full corporate class managed antivirus that is guaranteed working (if it has issues or a virus tries to uninstall it, it will automatically reinstall itself with current updates).
If you have any software issues including viruses we will resolve them for you.
You get a monthly optimization, software updates, and automatic checks for windows and hard drive issues.
You will get a weekly system report on your system.
If you should have any issues outside the scope of the subscription you will also receive:
- 20% off our standard services
- 30% off on-site services
- You also will get a 5% discount on much of our software selection
Item: SUB04
Have you had a lot of issues with your PCs? Or just haven't quite got the time for keeping up on maintenance the way you should?
We can help keep your PC running and out of the shop. We support anywhere from 2-5 PCs for a single household.
It's like having the security and trouble prevention solutions of a large business for your own personal computer.
With this service you get remote and drop-off diagnostic services for software and hardware issues, and a full corporate class managed antivirus that is guaranteed working (if it has issues or a virus tries to uninstall it, it will automatically reinstall itself with current updates).
If you have any software issues including viruses we will resolve them for you.
You get a monthly optimization, software updates, and automatic checks for windows and hard drive issues.
You will get a weekly system report on your system.
If you should have any issues outside the scope of the subscription you will also receive:Monthly: $12.99/PC 90 Days: $34.99/PC Yearly: $119.99/PC 2 Years: $219.99/PC
We can help keep your PC running and out of the shop. We support anywhere from 2-5 PCs for a single household.
It's like having the security and trouble prevention solutions of a large business for your own personal computer.
With this service you get remote and drop-off diagnostic services for software and hardware issues, and a full corporate class managed antivirus that is guaranteed working (if it has issues or a virus tries to uninstall it, it will automatically reinstall itself with current updates).
If you have any software issues including viruses we will resolve them for you.
You get a monthly optimization, software updates, and automatic checks for windows and hard drive issues.
You will get a weekly system report on your system.
If you should have any issues outside the scope of the subscription you will also receive:
- 20% off our standard services
- 30% off on-site services
- You also will get a 5% discount on much of our software selection
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